IMPORTANT
Orders placed at the box office using the Integrated Payment method are treated as online orders.
If you wish to cancel and refund an order placed online, please follow this procedure instead.
This procedure applies to orders placed at the box office using an external payment method, e.g. cash, cheque, terminal, etc.
How To Access the Client’s Order
Click on the Orders section in the left-hand menu, then go to the Archives module.
Find the buyer’s order using one of the following methods:
With the buyer’s info:
Adjust the time period so that the selected date range includes the order’s purchase date.
Click More options.
Enter the buyer’s name or email address in the relevant field.
Click Search.
With the order number:
Adjust the time period so that the selected date range includes the order’s purchase date.
Enter the 8-digit number in the provided field.
Click Search.
Click on the buyer’s name or the order number in the search results to view the details and proceed with adding the tickets.
Pro Tip
Directly access an order by adding its number to the end of the Archives module’s URL.
For example:
https://thepointofsale.com/manager/orders/archives/12345678
How To Cancel a Ticket
Go to the order’s Tickets section.
Select the ticket(s) you wish to cancel.
Click Cancel.
In the Cancel Tickets window, select the costs to be refunded to the buyer.
Click Save.
PLEASE NOTE
You will not be able to refund the service fees unless the order was placed within the last hour.
Once the ticket is cancelled, a yellow banner appears above the Tickets section showing the amount to be refunded to the buyer.
How to Refund a Ticket
For orders placed at the box office, ticket refunds must be processed outside the Lepointdevente.com management tool.
Processing a refund within the order updates it and adjusts your sales report.
Click the Refund button displayed in the yellow banner on the order.
In the window :
Amount: Review the refund amount.
Payment method: Select the payment method used by the buyer.
Reference Number: Optional. Please complete when applicable.
Click Save.
Once the refund is saved, the yellow banner will disappear, and the refund will be recorded on the order.
What To Do Before Leaving
Once the refund is completed, follow these final steps to finalize the order.
Send the Receipt
Please inform the buyer that their order has been modified. Click the Confirm Refund button in the Payment section to send the receipt to the buyer.
Add a Note
In the Notes section below the Order Costs section, enter the date and reason for the modification. This information will be useful for your internal records.
