Here are some tips if you have problems with Famoco brand validation devices.

Blue screen

The volume buttons should not be held down while the unit is opening. If this happens to you, close the device by holding down the power button which is the last button on the left of the device.

Unable to close the device

Make sure none of the buttons on the device have been held down. If a button is stuck, the unit will not be able to shut down.

The laser is not working

Make sure you have selected the NFC/LASER tab.

None of the above works

If none of the above things work, you can remove the battery from the device and put it back in place.
To do this, you must unscrew the four screws that hold the battery in place, remove the battery, replace it, and replace the small screws.
Make sure the screws are tight enough.

Still not functional!

Call us at 581-981-8686 to speak with an advisor or write to us at
We will do everything we can to help you!

Did this answer your question?