This article is for organizers who have purchased a custom app for their event. If you have not done so but would like information on this product, please visit our website or contact one of our team members directly by clicking on the chat icon at the bottom right of this screen.
General settings
Once our team has created your app in the management tool, go to Tools > Events Apps. You can select your app on this page.
The modifiable general settings are at the top of the page. Click on Description(s), Social Networks or Days to open a window where you can edit the information.
Description : Enter the app description that will appear on the Play Store and App Store product pages. We recommend highlighting the most important features that are likely to convince your customers to download the app, such as staying informed about schedule changes, creating their own program schedule or easily finding their way using the event map.
Social networks : Check off all possible social networks for your program. These links will appear at the bottom of the activity (performance or conference) description with the appropriate logo. If you don't put a link, nothing will appear.
Days : Here, indicate all the days covered by your program and which, therefore, will appear in your app.
*Your event advisor will notify you once the app is created. After that, some information can no longer be changed. Contact your advisor for more information.
Localities
This area is used to add all the locations (stages, buildings or rooms) where your schedule activities will be held. Once the locations are entered, you will find them as a schedule option.
Click on + Add venue
Fill in the information;
Adjust the location pin if necessary. Sometimes the algorithm can drop the pin on the wrong side of the street or not exactly in the right place. Make sure your customers know where they're going!
Click Save.
Schedule
This section is used to add all the parts of your schedule to the app. Even though the events are already created on our platform, you have to enter the information again in order for it to be displayed in the event app.
You can add the following information:
Name of the artist / speaker / activity
Description
Image
Social media and website links
Time slots
To do this:
Click on + Add a Schedule;
Fill in the information;
Click Save.
Messages (notifications)
In this section, you can send messages to your users. These messages can be sent as push notifications or simply displayed in the message section of the app. You can schedule a message to be sent, or send one immediately.
To send a message:
Click on + Create message;
Enter the message you want to send (we suggest you compose the message outside the management tool and copy and paste it in);
Select the type of message you want to send;
Choose your preferred sending option;
Click Save.
Message type:
Send as notification : The notification looks like an SMS or mobile alert, but it only reaches users who have installed your app. Therefore, users will receive the notification on the home screen of their mobile device.
Add to message section only : Users do not receive a notification. They must go to the message section of the app to find the information.
Sending options:
Immediate sending : Once you click the Save button, the message will immediately be sent to the users. This is a great option if you want to share important last-minute information with your participants.
Scheduled sending : Choose the date and time when you want your message to be sent. This option can be useful if you are gradually revealing surprise artists or event locations. Your organization is aware of the information, but the participants are not. This makes it easy to schedule messages to be sent prior to your event.
Images
In this section, you can change the images that appear when you open your app. If you change these images, be sure to contact our team. It will have to roll out an updated app.
Icon
Splash screen
Header image
Placeholder
Ad spaces
Thepointofsale.com offers you two ad spaces in the mobile app. Therefore, you can add two additional images.
These are located:
Splash screen : Just after the first welcome image. This image appears for a few seconds and cannot be used to open a link.
Bottom menu : At the bottom of the menu to catch users’ eyes as they navigate. This can be a clickable image that opens a link in a new window.
