The information entered in this section will appear on the widget and on Thepointofsale.com, as well as in purchase confirmation and reminder emails.
Image: Upload the official image of your event in the indicated formats.
Logo on tickets
Add your or one of your partner’s logos to the ticket or change the one that is generated by our system. The logo must be 279 x 102 pixels, in black and white (no grey scale) and must not be too detailed in order to allow for optimal display.
Note: To avoid having to upload your logo each time you create an event, send it to firstname.lastname@example.org. We’ll add it to your account.
You can modify the information by clicking on the pencil to the right of the desired section.
Write a brief description of your event. This description will appear in full on our website and on the widget embedded in your website.
Access to the event location (optional)
Provide additional information regarding access to the venue. Among other things, this section is useful for festivals where several points of entry are available.
Parking information (optional)
Give the necessary information so that your customers can easily find parking, if necessary. Please note that you can also facilitate parking search using the Cross Revenues option. Learn more.
Click on Advanced Options button to see more options :
This information is displayed publicly and is, by default, the same as in your Accounts. You can however edit them for specific events. Just click on the pencil to the right of what you want to edit. Afterwards it will change the source of the configuration for that Event, instead of your Account (by default):
Refund & Exchange Policy
Indicate here what is your policy on refunds and exchange so that your customers know clearly what to expect.
This information will be displayed publicly and is, by default, the same as in your Accounts. You can however edit them for specific events. Just click on the pencil to the right of what you want to edit. Afterwards it will change the source of the configuration for that Event, instead of your Account (by default).
Children and persons with mobility impairment
Give your customers more information about the accessibility to your site and your related policies. Can children enter for free? If yes, until what age? Is your site accessible to mobility impairment persons? Do you let the guide (accompanying person) in for free?
Do you have important information to give to your clients that you can't put anywhere else? Essential information? Your have three options*!
- Confirmation email. The confirmation email is sent to your customers right after their transaction. Other important information are on there such as the name of your event, its date and time, the rates purchased and the number of tickets in addition to the order details and costs.
- Electronic tickets email. The email with the electronic tickets contains little information. Add a brief paragraph at the top of this email.
- Reminder email. The reminder email is sent to your customers 48 hours before your event starts. This is the perfect time to remind your customers of important information for your event!
For a virtual event, the reminder email will be send 12 hours before the beginning of the event.
*All options can be individual to account or event.
Some sentences are already there by default (indicated in light gray). You can modify the information which must appear online and on the purchase confirmation at any time by clicking on the pencil to the right of the desired section.
The default text is: "Display your tickets on your smartphone or print them at home." Change this message according to your needs.
Delivery by mail
The default text is: "Your tickets will be posted to your credit card billing address." This text can be modifier as needed.
Ticket Pick-Up (optional)
Provide additional details regarding ticket pick-up, if applicable. The following message will appear by default: “Your tickets will be available under your name at the location and on the day of the event.”
Text to display when the event is sold out online (optional)
You can personalize this message, if you want to give other buying options to your clients (for example: "50 tickets will be available on the day of the event at the venue"). Note that on the image of the event, the word "sold out" will be displayed automatically.