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What is a Chargeback?
Geneviève Têtu avatar
Written by Geneviève Têtu
Updated over 6 months ago

A chargeback is a procedure whereby a buyer disputes a transaction made with a credit card and obtains a refund from their card issuer.

What is the purpose of a chargeback?

Chargebacks serve to protect buyers from unauthorized transactions. However, they can cause significant difficulties for organizations.

Notably, chargeback requests can occur after your event has ended, as a person has 60 to 90 days to dispute a transaction.

Why does a credit card holder request a chargeback?

In several situations, a person might contact their credit card company to request a refund for a purchase.

Fraudulent Chargebacks:

  • Fraud: The person believes their credit card was stolen or used without permission.

Dispute-Related Chargebacks:

  • Non-receipt of product or service: The person did not receive the purchased product or service.

  • Non-compliant product or service: The person believes the received product does not match the purchased product or service’s description.

Processing Error-Related Chargebacks:

  • Unknown business name: The cardholder does not recognize the charge or the business name on their credit card statement.

  • Incorrect information: Entry errors were made by the buyer during the purchase.


Learn more about Chargebacks

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