Generating a chargeback involves several steps and can last over an extended period. This explains why you may only be informed of a chargeback request after your event has concluded.
Here are the steps that must be completed:
The credit card holder contacts their credit card issuer;
The card issuer investigates by analyzing the supporting documents provided by the cardholder;
The card issuer determines whether the chargeback criteria are met;
The card issuer informs the cardholder of their decision;
The card issuer contacts Thepointofsale.com through its merchant account to inform them of the decision;
Thepointofsale.com contacts the cardholder to explain the transaction, if possible;
If necessary, Thepointofsale.com may dispute the card issuer's decision;
If need be, Thepointofsale.com must provide supporting documents to the card issuer, who will make the conclusive decision;
The chargeback outcome is final, and the funds are credited or debited based on the decision. Additional fees may apply;
Thepointofsale.com then communicates with the concerned organization to inform them about the situation.
Learn more about Chargebacks