Preventing chargebacks is essential to protect your organization from potential fraud cases leading to financial losses and reputation damage.
The following are good practices to help you minimize chargeback risks:
Transparent Pricing: Clearly indicate the ticket prices and any additional fees;
Awareness and Communication: Warn your customers about the risks of buying resale tickets. Sensitize them on good practices;
Transaction Monitoring: While most transactions are secure, effective monitoring with proper indicators will help you avoid chargebacks;
Reliable Access Control Technology: Implement an electronic ticketing system with ticket transfer and validity indication;
Exceptional Customer Service: Provide clear communication, prompt issue resolution, and well-trained staff.
Clear and Accessible Refund Policy: Facilitate buyer requests for exchanges and refunds.
Clear Transaction Statement: Explain to your buyers how the transaction will appear on their credit card statement, Thepointofsale.com, and/or your organization's name.
Learn more about Chargebacks