Identifying potentially fraudulent orders requires regular vigilance and thorough analysis.
Considerable monitoring will enable you to:
Minimize risks;
Protect your reputation;
Ensure the viability of your event.
Below are some indicators to help you determine whether an order is potentially fraudulent or not:
Inconsistent Recipient Names: Inconsistent or generic names may signal fraud.
Ex :
John Smith or Jane Doe
Matching Recipient Name and Email Address: Verify if the recipient's name matches their email address.
Ex :
Email : linda9@gmail.com
Name : Roger Comtois
Multiple Orders: A significant number of orders completed in a short time under the same name and finalized with different credit cards.
Order Number | Order Date & Time | Name | Credit Card Number |
#1234554 | 2024-05-21 6:40 PM | Sophie Smith | 8893 |
#1234556 | 2024-05-21 6:45 PM | Sophie Smith | 8893 |
#1234560 | 2024-05-21 6:47 PM | Sophie Smith | 8893 |
Transaction Amounts: Transactions include the maximum number of tickets allowed per transaction, which is set to 10 by default. The selected ticket prices are very high, so the transaction amount stands out from other transactions completed for the same event.
Order Number | Name | Quantity of Tickets in the Order | Transaction Amount |
#1234554 | Robert Brun | 10 | $500 |
#1234904 | Sylvain Alain | 10 | $500 |
#1230984 | Linda David | 2 | $100 |
#1230994 | Lison Leblanc | 10 | $500 |
Billing Country and IP Address Differ: Check if the credit card's billing country matches the IP address used to place the order. Different countries may indicate fraud. You can also perform the same check with cities.
Ex:
IP Address: 192.168.8.1 (Germany)
Event Location: Montreal
Invalid Email Address or Phone Number: Attempt to contact the buyer via email or phone to confirm the order.
Ex:
Email: myemail@hotmail.co
Phone: 418876431
Important: In addition to these indicators, trust your intuition and common sense. If something seems suspicious, cancelling and refunding the order is preferable. This will save you from additional administrative fees.
Learn more about Chargebacks