Skip to main content
All CollectionsAdvice to OrganizersChargebacks
How to Determine if an Order is Fraudulent?
How to Determine if an Order is Fraudulent?
Geneviève Têtu avatar
Written by Geneviève Têtu
Updated over 5 months ago

Identifying potentially fraudulent orders requires regular vigilance and thorough analysis.

Considerable monitoring will enable you to:

  • Minimize risks;

  • Protect your reputation;

  • Ensure the viability of your event.

Below are some indicators to help you determine whether an order is potentially fraudulent or not:

  • Inconsistent Recipient Names: Inconsistent or generic names may signal fraud.

    Ex :

    John Smith or Jane Doe

  • Matching Recipient Name and Email Address: Verify if the recipient's name matches their email address.

    Ex :

    Name : Roger Comtois

  • Multiple Orders: A significant number of orders completed in a short time under the same name and finalized with different credit cards.

Order Number

Order

Date & Time

Name

Credit Card Number

#1234554

2024-05-21 6:40 PM

Sophie Smith

8893

#1234556

2024-05-21 6:45 PM

Sophie Smith

8893

#1234560

2024-05-21 6:47 PM

Sophie Smith

8893

  • Transaction Amounts: Transactions include the maximum number of tickets allowed per transaction, which is set to 10 by default. The selected ticket prices are very high, so the transaction amount stands out from other transactions completed for the same event.

Order Number

Name

Quantity of Tickets in the Order

Transaction Amount

#1234554

Robert Brun

10

$500

#1234904

Sylvain Alain

10

$500

#1230984

Linda David

2

$100

#1230994

Lison Leblanc

10

$500

  • Billing Country and IP Address Differ: Check if the credit card's billing country matches the IP address used to place the order. Different countries may indicate fraud. You can also perform the same check with cities.

    Ex:

    IP Address: 192.168.8.1 (Germany)

    Event Location: Montreal

  • Invalid Email Address or Phone Number: Attempt to contact the buyer via email or phone to confirm the order.

    Ex:

    Phone: 418876431

Important: In addition to these indicators, trust your intuition and common sense. If something seems suspicious, cancelling and refunding the order is preferable. This will save you from additional administrative fees.


Learn more about Chargebacks

Did this answer your question?