Upon receiving a chargeback request, Thepointfosale.com must conduct verifications to validate the reliability of the request.
Reminder: If the request reaches our company, it signifies the card issuer has conducted an investigation and determined that the chargeback criteria have been met.
Thepointofsale.com must then complete the following steps:
Trace the potentially fraudulent order;
Analyze the information provided by the buyer during the transaction completion;
Determine if it is indeed a genuine fraud or not;
Contact the buyer by phone and by email if there are doubts;
Contest the chargeback request if needed;
Communicate with the organizer for additional questions;
Bill the organizer for processing fees and the ticket amount if the event has passed and its payment has been processed.
Learn more about Chargebacks