When your organization receives an invoice for a chargeback request, it indicates genuine fraud has occurred. We were unable to communicate with the buyer, so we could not contest the chargeback, or alternatively, we lost the dispute.

As this process may be completed after your event, Thepointofsale.com may have already deposited the event's revenue to your organization. In this context, Thepointofsale.com will bill you for the ticket amount.

You will find the following information on your invoice:

Line 1:

Administrative fees for analyzing the chargeback request and conducting the investigation leading to a final decision are $40 + taxes.

Line 2:

Total transaction amount if the revenue from your event has already been deposited to you. Note that this line will not appear on your invoice if the chargeback request occurs before your event.

The order number will also be indicated on the invoice so that you can review the fraudulent order if necessary.