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Q: What Should I Do if My Transaction Doesn’t Complete, the Page Seems To Load, and the Order Confirmation Doesn’t Appear?

Anne-Frédérique Marcoux avatar
Written by Anne-Frédérique Marcoux
Updated over 2 weeks ago

A: Follow these steps:

  1. Check for required fields and error messages: Go back to the top of the checkout page to make sure that all required fields have been filled in and that no error messages appear.
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  2. Contact Thepointofsale.com if the problem persists: If your order confirmation still doesn't appear after you've checked and entered all the required information, please contact our team by email or chat.
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  3. Avoid making a new purchase: If you have any doubts about the status of your order, do not attempt to make a new purchase.
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    Before making any further manipulations on the site, please contact us.
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    We will check your order status to prevent any duplicate transactions.

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