FAQ Ticket Purchases

All you Need to Know About the Ticket Purchase Process

18 articles in this collection
Written by Maxim Godbout and Stéphanie Dufour

Q: Is it Possible for my Name to Be Added to a Waiting List, in case Tickets Become Available?

Written by Stéphanie Dufour
Updated over a week ago

Virtual Events

QA on Virtual Events (Streaming)

Answers to questions about live broadcast, live stream

Written by Maxim Godbout
Updated over a week ago

How to Create a Gravatar

Create an avatar for the chat area associated to your email

Written by Maxim Godbout
Updated over a week ago

Payment

Q: What Payment Methods Do You Accept?

Written by Stéphanie Dufour
Updated over a week ago

Q: Are Tickets Refundable?

I can no longer go, my friend already bought tickets, I am sick...

Written by Stéphanie Dufour
Updated over a week ago

Q: An Error Message Says My Address Does Not Match the Billing Address of my Credit Card. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

I use a credit card from another country and my transaction isn't working, what should I do?

Written by Stéphanie Dufour
Updated over a week ago

Q: If the Tickets Are Intended as a Gift, Do I Need to Provide the Recipient's Name and Address?

Written by Stéphanie Dufour
Updated over a week ago

Q: My Purchase Has Not Been Completed. The Page Is Loading, but I Haven't Received a Confirmation. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Use Someone Else's Credit Card to Make a Purchase?

Written by Stéphanie Dufour
Updated over a week ago

Changes to an order

Q: Can I Change the Delivery Method Used for My Tickets?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Change the Name on My Order?

I will not be the one attending the event, it's a gift, etc.

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Change My Ticket for Another Date?

Written by Stéphanie Dufour
Updated over a week ago

On site

Q: Can Another Person Claim the Tickets at the Door?

Written by Stéphanie Dufour
Updated over a week ago

Q: Will There Be Tickets for Sale at the Door?

Written by Stéphanie Dufour
Updated over a week ago

Delivery

Q: How Long Will it Take for Me to Receive My Tickets By Mail?

Written by Stéphanie Dufour
Updated over a week ago

Q: I Want the Delivery Address to Be Different from the Billing Address. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

Other services

Hotel and Parking Reservations

Written by Stéphanie Dufour
Updated over a week ago