FAQ Ticket Purchases

All you Need to Know About the Ticket Purchase Process

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16 articles in this collection
Written by Élise Coutu

I use a credit card from another country and my transaction isn't working, what should I do?

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Written by Élise Coutu
Updated over a week ago

Hotel and Parking Reservations

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Written by Élise Coutu
Updated over a week ago

Q: An Error Message Says My Address Does Not Match the Billing Address of my Credit Card. What Should I Do?

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Written by Élise Coutu
Updated over a week ago

Q: I Want the Delivery Address to Be Different from the Billing Address. What Should I Do?

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Written by Élise Coutu
Updated over a week ago

Q: My Purchase Has Not Been Completed. The Page Is Loading, but I Haven't Received a Confirmation. What Should I Do?

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Written by Élise Coutu
Updated over a week ago

Q: What Payment Methods Do You Accept?

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Written by Élise Coutu
Updated over a week ago

Q: Can I Use Someone Else's Credit Card to Make a Purchase?

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Written by Élise Coutu
Updated over a week ago

Q: Are Tickets Refundable?

I can no longer go, my friend already bought tickets, I am sick...
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Written by Élise Coutu
Updated over a week ago

Q: How Long Will it Take for Me to Receive My Tickets By Mail?

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Written by Élise Coutu
Updated over a week ago

Q: Can I Change the Name on My Order?

I will not be the one attending the event, it's a gift, etc.
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Written by Élise Coutu
Updated over a week ago

Q: Can Another Person Claim the Tickets at the Door?

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Written by Élise Coutu
Updated over a week ago

Q: Can I Change My Ticket for Another Date?

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Written by Élise Coutu
Updated over a week ago

Q: If the Tickets Are Intended as a Gift, Do I Need to Provide the Recipient's Name and Address?

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Written by Élise Coutu
Updated over a week ago

Q: Can I Change the Delivery Method Used for My Tickets?

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Written by Élise Coutu
Updated over a week ago

Q: Will There Be Tickets for Sale at the Door?

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Written by Élise Coutu
Updated over a week ago

Q: Is it Possible for my Name to Be Added to a Waiting List, in case Tickets Become Available?

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Written by Élise Coutu
Updated over a week ago