Where can I find my booking confirmation of my parking or hotel reservation?

A: Confirmations are sent to you by email. However, if you have lost these communications, you will be able to contact the institution in question or the reseller partner.

Can I make a change or cancel my booking?

A:  You will need to communication directly with the establishment with which you have made a reservation. Their policy on exchange and refunds will be applied.

Do I have to pay a fee if I cancel or change my reservation?

A: In case of a cancelation or change, you will have to communicate directly with the institution with which you have made the reservation. Their policy on exchange and refunds will be applied.

If an event is cancelled, do I have to cancel the reservation by myself?

A: It’s your responsibility to cancel your booking if the event you were to attend is cancelled.