Having a problem with your virtual event?

This article lists solutions to the most common problems associated with broadcasting virtual events.

1- Check that the correct URL is added to your broadcast platform settings.

2- If you are using OBS Studio, copy the URL from the Streaming process section and paste it into OBS Studio.

Also, make sure to copy the Key and paste it in the OBS Studio Key field.

Read our full article on this essential component of live streaming.

Although the recommended upload speed is 10 Mbit/s, our tests suggest you will likely encounter streaming problems with an upload speed below 15 Mbit/s.
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It is also important to note that the speed varies depending on your network's traffic.

A speed test conducted at 1 p.m. could yield a very different result than one conducted at 7 p.m., when many people use the Internet.

If someone else is watching videos, attending conferences, or playing online video games on the same connection as you, your ability to stream live video will be significantly affected.
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It can take several seconds after you start the video on your device for the chosen device to communicate with the management tool and establish a connection to the servers used for the live broadcast.

Our team has encountered delays lasting up to 45 seconds before a connection is established.

If the connection fails on the first try, stop the broadcast on your device, wait a few seconds, and try again.

Your device may not be powerful enough for live video. Whether it's a mobile device or a computer, the latter may lack power.

Ensure your software and capture device are set to 720p and 30 frames per second (FPS). If not, your device will try to produce a higher resolution than needed, which can cause unnecessary performance reduction with the software used.

Your computer or mobile device may not be powerful enough for streaming.

How to know?

These signs indicate that your device lacks power.

👉 Check out this comprehensive article can help you determine and resolve your issue.

Most of the time, when your video lags, there are two reasons:

In this case, try the solutions explained above. ☝️

In OBS Studio's Advanced settings tab, ensure the Stream Delay option is disabled.

Most of the time, when your image lags, there are two reasons:

In this case, try the solutions explained above. ☝️

Another possible solution is to change the video bit rate from 4000 kbps to 2500 kbps.

If your file is too large, the streaming quality will be affected.

With live broadcasts, bigger is not always a better experience for attendees.

Convert your video to a lighter format to optimize the stream.

Sometimes, when converting from one format to another, the image and sound can become out of sync.

In this case, the problem must be resolved during file conversion. Check your conversion software's help centre to resolve the issue.

Ensure your video capture device is listed in OBS Studio's Sources section.
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If not, click the + sign in the bottom-left corner of the Sources section, next to Commands.

Select Video Capture Device.

Once the device is named, you can select it from the drop-down menu under Device.

Also, make sure the eye icon next to the source name is white, not pale gray, which means your source is visible in the window.

Please check :

Ensure your audio capture device is listed in OBS Studio's Sources section.

If not, click the + sign in the bottom-left corner of the Sources section, next to Commands.

Select Audio Input Capture.

Once the device is listed, you can select it from the drop-down menu under Device.

Feel free to share your solutions that are not on this list by clicking the chat icon in the bottom-right corner of this page.