There are two ways to make a refund when a transaction was initially completed with a Thepointofsale.com Stripe payment terminal:
Right after the transaction;
From your order history.
Refund Immediately After the Transaction
WARNING!
To access this option, please ask an account manager.
Once the transaction is completed, the Refund button will be displayed on the confirmation page. Click on it.
In the open window, choose whether to refund the order in part or entirely.
Partial Refund
You will be redirected to the order archive if you select a partial refund.
Order Cancellation / Full Refund
Payment by Credit Card
If you made a credit sale using the Stripe terminal, cancelling the order will automatically refund it. The organizer will need to decide whether to refund the ticketing fees to the buyer or not.
Select the amounts to be refunded.
Click Refund.
The refund will be made automatically; no need to show the terminal to the customer.
IMPORTANT!
If you decide to refund the ticketing fee, you will be charged for it afterwards.
The refund can take up to 10 business days to appear on the buyer’s credit card statement.
Payment by Debit Card
If you made a debit sale with a Stripe terminal, you can only process a full refund (Order Cancellation). When you click Full Refund, you will be asked to enter the client’s debit card information into the terminal.
Then, please follow the steps on the terminal to complete the refund.
Refund from Order History
You may need to make a refund sometime after the initial transaction is completed. You can do so from the order history in the box office's left-hand menu.
Go to the order history on the left side of your screen.
Locate the order to be refunded. A purple Refund button will appear on the order line if the order was made with a Stripe payment terminal.
Click the Refund button.
Select whether you want to refund the order in part or in full. (For more detailed explanations, please refer to the previous section.)
The refund will be made automatically; no need to show the terminal to the customer.
Once the refund is complete, the order history will be updated by refreshing the page.
IMPORTANT!
Please note that refunds are available until the last day of your terminal rental.
After this date, you must contact Thepointofsale.com’s team to complete any refunds.