Our top priority is to offer you quality service that aligns with your needs and expectations. The changes we are implementing aim to strengthen our ability to provide you with the best possible customer experience while developing new high-performance technological tools to foster the success of your events.

Our ticketing fee will be adjusted to $0.79 + 2% (plus taxes), and our transaction fee (if you use our merchant account) will be adjusted to 2,90%.

In addition, the taxes applied to the transaction fee will also be removed.

From Monday, January 27th, 2025, all new organizer accounts created on our platform will be subject to the new pricing for the events they create.

Gradually, all new events created on our platform will be subject to the new pricing for all organizations with an organizer account.

No. The new rates will only be applied to events created after Monday, January 27th, 2025. Any event created after this date will automatically be adjusted to the new rates.

Yes. The new rates are applied to every type of event, including virtual events.

All the pricing details are provided on this page.

Yes. The new pricing also applies to non-profit organizations.

Depending on the unit cost and whether the organizer charges transaction fees, the buyer may have to pay slightly more in fees for a ticket than before.

The ticketing fee in the green box of the image above includes the ticketing fee specific to Thepointofsale.com. If you have configured your event this way, the buyer will pay the transaction fee.

Ticketing fees = $0.79 + 2% (plus taxes). For all tickets of $0.01 and more, the amount of ticketing fees charged to customers is automatically added here to the amount of the unit cost, taxes not included.

Free tickets:

For all free tickets, the ticketing fee does not apply.

The transaction fee is charged for using our merchant account.

Transaction fee = 2.90%. If you have decided to charge the transaction fee to buyers, it will be calculated and added automatically to the Ticketing Fee field in the Costs section of the Rates tab.

If you want to absorb our ticketing fees instead of having buyers pay them, reduce your unit cost by the amount equivalent to our ticketing fees.

For detailed explanations regarding tax calculation, you can consult the How Does Event Ticket Pricing Work page.

Over the last few years, Thepointofsale.com has developed several tools and features to improve the customer experience, which is at the heart of our priorities.

Here are a few examples: our box office, our event application, our customizable gift card microsite, our white label and seating plan creation service, our subscription system, or even our video viewing platform for virtual events. Our team has listened to your needs and developed different solutions to facilitate the sale and promotion of your events.

The trends and technologies shaping our industry are constantly evolving, so we are currently working to create new high-performance technological tools to continue promoting your events' success.

For additional questions regarding our new rates, contact our event advisors at organizers@thepointofsale.com.