If a ticket buyer contacts you to add a ticket or to modify an order, you may do so using the Archives feature, as long as your organization made the transaction offline through the Box Office feature.
If the transaction was made online, on Thepointofsale.com, on your website via a widget or a shopping cart, you must contact Thepointofsale.com in order to make modifications.
Here’s what to do if the transaction was processed by your team offline.
In the Orders section, click on Archives.
If the person gives you their seven-digit order number, enter it in the field provided for this purpose, making sure that their date of purchase is included in the indicated time period. If they do not have their order number, click on More options and use their name or email address to search for the order.
Once you have found the order, click on either the name of the person or the order number.
In the Tickets section, beneath the Buyer’s Information section, click on the + Add Ticket button.
n the dialogue window, enter the event information. If the event uses reserved seating, make a note of the seats already in the order to ensure that you add seats near them.
Make sure that you have selected the same delivery option as the other tickets in the order.
Click on Save
A yellow strip will appear above the Tickets section.
Be sure to process the payment for the amount of the difference and to indicate the method of payment by clicking on the Payment button.
Important: As this is an offline order, payment must be taken outside the platform.
Send the order confirmation email to the buyer so that they know that the modification has been made. If necessary, resend them their e-tickets.
For your internal archives, in the Notes section, located under Order Costs, you may note the date that the order was modified as well as the reason why it was modified.