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Forgotten or Lost Ticket & How to Verify the Purchase?
Forgotten or Lost Ticket & How to Verify the Purchase?

Find an order, confirm if a person has bought a ticket, forgotten ticket, lost ticket, or stolen ticket.

Julie Lebel avatar
Written by Julie Lebel
Updated over a week ago

There are three ways of dealing with this situation: the Attendee List on our app, through Archives on our website, and by printing a will call list ahead of your event.

Attendee List in the validation app

By far, the easiest way of validating a ticket with only the buyer's personal information. 

  1. On your validating device, open your event and click Validate Passes.

  2. Log in to your account by entering the same email address and password you use when logging in to our website

  3. Select your event and click on Validate Passes

  4. Choose the List option on the top bar. In the list, you can search an attendee by the first or last name, or by the name of their Organization. 

Archives module in Events Manager

  1. Click on Orders and open Archives

  2. If the person gives you their seven-digit order number, enter it in the field provided for this purpose, making sure that their date of purchase is included in the indicated time period. If they do not have their order number, click on More options and use their name or email address to search for the order.

  3. Once you have found the order, click on either the name of the person or the order number.

  4. You should find the person’s order. If you do not find it, check the spelling. You may also want to search using their email. Make sure the order was made under the person's name. If you still can't find the order, the person most likely did not purchase their ticket with

Will Call module in the Event Manager

If access to a computer and the internet is not possible during your event, it is prudent to print out the Will Call List. You can choose to print only those who have selected the Will Call option, or have the full list of buyers.

  1. In the Tickets section, click on Will-Call.

  2. Select your event, all rates and all delivery options that need to be included on the list. Don't forget Complimentary Tickets, Picked Up Tickets, and Printed Tickets if you want the full list.

  3. Click on Search.

  4. Download and print your personalized list. 

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