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Programming an Event
Rates Tab - Programming Rates
Rates Tab - Programming Rates

Create and add rates, schedule sales, pre-sale, rates descriptions.

Julie Lebel avatar
Written by Julie Lebel
Updated over a week ago

Programming Rates

You can program multiple ticket rates for the same event (e.g. general admission, 18+, student, VIP or special presale tickets).

For each type of ticket, you may decide the price, the amount available, the on-sale date and time, and the level of accessibility. On the online purchasing platform seen by your customers, ticket rates will appear in the same order as displayed here. Next to the rate number, you can change the order of appearance of the rate by clicking on “Up” or “Down”. The order you choose in the Events Manager will be respected on the widget and on

Rate #1
Rate Name: Enter which type of ticket you’re programming (general admission, presale, VIP, 18+, etc.).

This space is reserved for additional information that you would like to give the buyer according to the type of ticket selected (e.g. details regarding the advantages included with a VIP ticket). Note: The description will not appear on e-tickets nor on printed tickets. The information entered here will only be viewable online and on the buyer’s confirmation email.

You can also: 

  • Move the rate using the arrows

  • Duplicate the rate with the "copy" button

  • Delete the rate with the "trash" button

Sale Schedule

Enter the date and time when the tickets will go on sale. 

Enter the date and time when the sale of tickets will end. The sales report will be sent by email when sales of your event’s final remaining ticket rate have ended. 

Note: If you select the “Will Call (at the door)” option, and you do not have access to a computer or the internet during the event, ticket sales must end BEFORE the scheduled time of the event. Allow enough time to print the list of people who will retrieve their tickets at the door. 

If you select the “Will Call (at the door)” option and you do have access to a computer and the internet during the event, you may view the list of tickets to be retrieved at the door by clicking on “Will-Call” in the “Tickets” section. This option allows you to continue selling tickets online even after your event has started. The list will be updated in real time. 

Note: If the ticket price is to increase according to the date of sale, create a different type of ticket for each price. The sale's start and end for each type of ticket should be coordinated in consequence (e.g.: $20 tickets on sale from January 1st at 12:00 a.m. until January 5th at 12:00 a.m., $25 tickets on sale from January 5th at 12:00 a.m. to February 14th at 7:00 p.m.).

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