How to Balance Your Till

Your day is over and you want to make sure that all your sales are correctly entered in's management tool to have a single complete report. Here are some advice and procedures to make sure everything is in order.

Sales Advice

During the day, make sure to enter each of the sales made in the correct method of payment.

If you have several employees working at the box office, we advise you to create a user for each of them. As a result, it will be easier to balance each till individually and your whole day globally.

View Daily Report

At the end of your day, check out your Box Office Report. This feature is particularly useful for theaters and festivals as it allows viewing of daily offline sales by each user.

This report works just like a Z report if you have worked with different tools. It allows assigning sales to each person selling tickets or registrations in your business each day and closing the till to be ready for the next day (closing batch).

The Box Office Report is linked to an account (not an event) and includes only transactions made from the Box Office. The printing of this report is set to be made on a ticket. After printing, all fields return to 0 and a new financial day can be started.

  1. Go to "Reports" and then "Box Office Report".

  2. If you manage more than one account, choose the account for which you want the report.

  3. Select a specific user or all users if you want the global report.

  4. Click on "Display" to view the report. It will display 4 columns: Payment Method, Number of Transactions, Number of Tickets and Amount.

  5. Print the X (sales report preview without closing the till) and close and print the Z (close the sales period) with the buttons at the bottom.

  6. You can print the reports of the last days, if necessary, with the button "Print an old report".

Do you use Square?

Now that the box office report has allowed you to get the number of transactions made, the number of tickets sold and the total amount gathered, you have to make sure that everything matches the amounts in your Square account.

Log in to your Square account. We advise you to do it on a computer. It will be easier to consult the reports.

Click the Reports icon to see a summary of your sales for a given period that were made via Square. The sales summary allows you to see the total amount of sales at a glance. You can view transactions by payment method (card, cash, gift card).

Unfortunately, the filter by card type feature in the Reports tab is not currently available for Square.

For more information on using Square and its various reports, you can visit their Help Center.

Do you use a POS?

Each merchant account company has its own type of POS. We suggest you refer to their documentation to know how to proceed with your batch closure.

Closing the batch will let you know how many transactions per payment method were made with a terminal during the day.

What can I do if my till doesn't balance?

If there is a discrepancy with the report of and your Square / TPV, the issue can come from two things:

  • An order may have been entered with the wrong payment method in the Box Office of

  • An order was not entered in the Box Office, but the payment was made via Square / TPV.

To rectify the situation, check the transactions one by one according to the method of payment and the time they were made. The information can also be exported in .csv for better understanding. Subsequently, adjust everything in the management tool by changing the payment method or by creating a new order.
Consult the payment report of your event to get an overview of the transaction amount, the payment method and the date / time of the transaction. Remember to select the Offline sales when searching.

Click the Transactions icon on the home page. Here you will find all the individual transactions you have made during a given period as well as the type of card and the time of the transaction.

Check with your merchant account company to find out how to retrieve the detailed list of transactions.

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