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OPC Resources to Better Answer to Your Customers
OPC Resources to Better Answer to Your Customers

The Office de protection du consommateur offers simple and concise articles to help you navigate the intricacies of customer service

Dany Roberge avatar
Written by Dany Roberge
Updated over a week ago

The OPC has several resources that are available to help you answer pass buyers' requests and questions while using one of the most respected resources in the province. Plus these articles can help you follow the Quebec guidelines.

Here are some links that you may find useful.

Q. I have created a promotion to boost my sales and customers who have already purchased their passes are asking me to refund the difference. Do I have to?

A. No, you do not have to. Although it is an encouraged practice.

Q. In my advertisements, can I advertise the price of my passes without taxes and without your fees?

A. It depends. The OPC says that you must advertise an 'all-in' price. This price must include all of the money the consumer will have to pay to purchase the ticket, including service and delivery charges.

So, for example, if your passes are only available through our online sales system, you must display your prices including our ticketing fees. However, if passes are available without having to pay this fee, you can post the lowest possible price. Same thing if you add an organizer fee on all your passes, it must be included in the price displayed.

The OPC mentions that you do not have to display the price plus taxes (QST & GST)

Q. What information do I need to give my customers regarding my gift cards?

A. If you are creating gift cards, it is essential to inform your customers of the following:

  • Terms of use;

  • Fees that may be charged (such as ticketing or transaction fees);

  • If applicable, how to check the balance on the card;

  • If applicable, the date of replacement of the card;

  • The value of the good or service at the time of the sale of the card and the date from which you can charge extra for providing the good or service, if you wish to demand one.

Do not hesitate to consult the OPC website. A large number of articles will be able to help you.

In addition, here is the section reserved for the exceptional situation surrounding COVID-19.

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