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Choosing Stripe or PayPal as a merchant account
Choosing Stripe or PayPal as a merchant account
Julie Lebel avatar
Written by Julie Lebel
Updated over a week ago

If you would like to link an external merchant account, contact our team at

To help you choose between Stripe or PayPal merchant accounts, here is a summary of their features, pros and cons.

To help you make an informed decision when selecting your merchant account, you can compare both products at a glance and determine their differences.

Stripe vs. PayPal Comparison Chart



Fee/transaction (base)

2.9% + $0.30

2.9% + $0.30

Redirection for purchase



Buyers are redirected to PayPal to make their payments. They must also re-enter their information on PayPal, even though they previously entered it on

Easy refunds using the management tool


Since the two tools talk to each other, you can manage all your refunds directly in the management tool.


The organizer is responsible for manually refunding people on their PayPal account AND entering the refunds into the management tool.

Accessible cash flow as sales are made



Easy connection with


However, compared to PayPal’s procedure, one more step is required during configuration.


Customer service






Compatible with box office / offline sales


Sales made through our integrated box office checkout will automatically be deposited into your Stripe account.


Sales made through our integrated box office checkout will be deposited into's merchant account and given to the organizer after their event.

STRIPE, our Event Advisors’ top choice!

+ Reliable

+ No redirections needed to complete purchase

+ Allows refunds to be made directly from the management tool

+ Can be used with the box office through integrated payment

+ Better purchase experience

- Only supports credit cards

- A lot of steps are needed to connect with our platform

PayPal’s pros and cons

+ Gateway that is well known to the public

+ Tickets can be purchased with a PayPal account

+ Easy connection with the management tool

- Refunds cannot be made using our management tool, so you will have to process each refund twice manually — once in your PayPal account and once in our management tool — to ensure everything balances out.

- Buyers are redirected to PayPal to complete their payment, which can generate confusion and make some buyers feel insecure.

- Buyers must fill out two forms instead of one to purchase their tickets (one on PayPal and one on, slowing down the purchase process and potentially discouraging buyers from completing their transaction.

- Frequent bugs and occasional incomplete orders in the management tool may lead to client dissatisfaction.

- May be more complicated for some buyers who don’t know whether or not they have to create a PayPal account.

Still looking for answers to your questions about Stripe and PayPal merchant accounts? Contact your event advisor or email, and we’ll be happy to assist you as soon as possible.

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