Comparison chart of Stripe and PayPal merchant accounts

To help you choose between Stripe or PayPal merchant accounts, here is a summary of their features, pros and cons.

To help you make an informed decision when selecting your merchant account, you can compare both products at a glance and determine their differences.

Stripe vs. PayPal Comparison Chart

STRIPE

PAYPAL

Fee/transaction (base)

2.9% + $0.30

2.9% + $0.30

Redirection for purchase

No

Yes

Buyers are redirected to PayPal to make their payments. They must also re-enter their information on PayPal, even though they previously entered it on Thepointofsale.com.

Easy refunds using the Thepointofsale.com management tool

Yes

Since the two tools talk to each other, you can manage all your refunds directly in the Thepointofsale.com management tool.

No

The organizer is responsible for manually refunding people on their PayPal account AND entering the refunds into the Thepointofsale.com management tool.

Accessible cash flow as sales are made

Yes

Yes

Easy connection with Thepointofsale.com

Yes

However, compared to PayPal’s procedure, one more step is required during configuration.

Yes

Customer service

Yes

Yes

Secure

Yes

Yes

Compatible with box office / offline sales

Yes

Sales made through our integrated box office checkout will automatically be deposited into your Stripe account.

No

Sales made through our integrated box office checkout will be deposited into Thepointofsale.com's merchant account and given to the organizer after their event.

STRIPE, our Event Advisors’ top choice!

+ Reliable

+ No redirections needed to complete purchase

+ Allows refunds to be made directly from the Thepointofsale.com management tool

+ Can be used with the box office through integrated payment

+ Better purchase experience

- Only supports credit cards

- A lot of steps are needed to connect with our platform

PayPal’s pros and cons

+ Gateway that is well known to the public

+ Tickets can be purchased with a PayPal account

+ Easy connection with the Thepointofsale.com management tool

- Refunds cannot be made using our management tool, so you will have to process each refund twice manually — once in your PayPal account and once in our management tool — to ensure everything balances out.

- Buyers are redirected to PayPal to complete their payment, which can generate confusion and make some buyers feel insecure.

- Buyers must fill out two forms instead of one to purchase their tickets (one on PayPal and one on Thepointofsale.com), slowing down the purchase process and potentially discouraging buyers from completing their transaction.

- Frequent bugs and occasional incomplete orders in the Thepointofsale.com management tool may lead to client dissatisfaction.

- May be more complicated for some buyers who don’t know whether or not they have to create a PayPal account.

Still looking for answers to your questions about Stripe and PayPal merchant accounts? Contact your event advisor or email organisazers@thepointofsale.com, and we’ll be happy to assist you as soon as possible.

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