A pass keeps coming up as invalid? A ticket is found on the ground, and you want to figure out who it belongs to? Use the Information module in the validation app to get more details.
In the left-hand menu, go to the Information module.
Use one of the three available validation methods and validate the pass in question.
The order information will then be displayed on the screen, including the participant’s email and phone number.
Validation
Indicates whether the ticket has been validated.
Rate
Name of the rate purchased by the participant.
Contact
Information about the participant, such as name, organization, email, phone number and order number.
From this page, you can contact the participant directly by email or phone. If you are using a smartphone for validation, pressing Call will automatically call the participant.
Pass
Shows the unique identifier of the pass, whether a barcode, QR code or RFID.
Object
Indicates whether it is an e-ticket or an object (wristband/card).
Validation history
Displays the participant’s comings and goings. This will show you whether they have left the site.
Validate the entry or exit of the pass based on the situation.
