External box office: external payment

Complete an order using external payment. Taking payment outside of Thepointofsale.com

Geneviève Têtu avatar
Written by Geneviève Têtu
Updated over a week ago


Simply selecting an external payment method does not in itself take a payment. Be sure to complete the payment outside of Thepointofsale.com’s platform.

External payment will be useful if you use a payment terminal other than the one offered by Thepointofsale.com or any other payment method.

Make a sale

  1. Make a sale in the box office according to the participant’s preferences.

    By clicking on the Place Order button, you will be redirected to the box office’s payment page.

  2. Select the payment method in the External Payment section.

  3. Click Submit to complete the order.

  4. A confirmation message will appear on the screen.


On the confirmation page, you will be able to choose whether you want to print the tickets, labels or receipt, based on your needs.

If you do not need to do this, simply click Finish and you will be returned to the home screen of the box office, where you can conduct another transaction.


If you did not enter the buyer’s email address during the purchase process and the buyer would like to receive their receipt by email, click on Send by email.

  1. A window will open, and you can enter the participant’s email address.

  2. By clicking on Send, a purchase confirmation will be sent to the buyer and the following message will appear on the screen.

**If you already entered the email in the buyer’s information section before placing the order, a confirmation email will be sent automatically and the Send by email button will not be displayed.

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