For various reasons, an event must sometimes be canceled, despite if the sales have already started. In this case, here are the steps to follow.
1- In Events > My Events find the event to cance or postpone.
2- Click on the icon to open the menu and click on Cancel/Postpone.
3- Select the option you want.
Our team will be taking care of reimbursing your clients depending on the options you've selected.
However if you use Paypal, we will send the email notifying your client but it is your responsiblity to process the refund.
Canceled Event
4- Select Canceled in the window.
5- In the Refunds section, decide whether to reimburse the organizer's fee (if applicable) and the ticketing fee. (If you decide to reimburse the ticketing fee, you will be billed for this later).
6- Complete the Message to the attendees section if you want to add a personalized message to the email that will be sent by default to all buyers of your event.
The Canceled label will automatically appear on your event in the event manager, but also online on the top left corner of your event's image.
Sales for the event will automatically be stopped. This message will appear on your event page on thepointofsale.com
7 - We strongly recommend that you leave information about the cancellation of your event in the Details section (available under the Details tab of My Events).
**This action can't be canceled. If you have canceled your event by mistake, contact your Event Advisor as soon as possible.**
Postponed Event
4 - Select Postponed
5- Complete the Message to the attendees section if you want to add a personalized message to the email that will be sent by default to all buyers of your event.
The Postponed label will automatically appear on your event. Sales for the event will automatically be suspended until you can enter the new date. This message will appear on your event page on thepointofsale.com
6 - We strongly recommend that you leave information about the postponement of your event in the Details section (available under the Details tab of My Events).
Rescheduled Event
When should I select this option?
You have made a change to the date or time of your event and want to easily let your ticket buyers know.
You previously set the status postponed and now have the new date and want to inform your ticket buyers.
4- Make sure that the new date of your event has been changed in the event. Both in the Information tab and in the Rates tab. We also recommend that you put a note in the Description section of the Details tab that will appear on your event page.
5- Select the Reschuduled option. Make sure the date listed right next to the option is the right one.
6- Select the option you want to offer to buyers wanting to be reimbursed. You have three choices:
No refunds. Anyone requesting reimbursement will be denied.
Upon request only. If a buyer contacts us requesting a refund, you authorize us to proceed with the refund.
By choosing this option, you will need to determine if we are only reimbursing the the ticket price or the organizer fee and the ticketing fee.
Transfer all refund request to the organizer. We will then send you all requests for reimbursement that we receive so that you can decide whether or not to reimburse.
7- Complete the Message to the attendees section if you want to add a personalized message to the email that will be sent by default to all buyers of your event.
The Rescheduled label will automatically appear on your event.