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Troubleshooting - Janam validation device
Troubleshooting - Janam validation device
Geneviève Têtu avatar
Written by Geneviève Têtu
Updated over a week ago

Here are some tips if you have problems with Janam validation devices.

First of all, make sure the device is fully charged and you have access to a stable Wi-Fi network.

  • Note that a municipal internet network (ile sans fil or Zap) is not considered reliable.

  • Moreover, even if the device is connected to a Wi-Fi network, it doesn't mean the internet connection is strong enough. Make sure to test before your event to avoid unpleasant surprises.

The laser is not working

  1. Make sure you have selected the NFC/LASER tab. It is normal for the laser to be disabled if you are in the Camera tab.

  2. Make sure that the laser is enabled in the Scanner settings device app. Then restart your device.

None of the above works

If none of the above tips work, you can remove and replace the device battery. To do this, you will need to:

  • Turn off the device;

  • Move the battery lock button;

  • Remove the plastic protector;

  • Remove the battery;

  • Put it back in place;

  • Replace the protector and lock the battery. Make sure that all components are in the correct position.

Also refer to the troubleshooting article in’s app.

Still not functional ?

Call us at 581 981-8686 to speak with an advisor or write to us at
We will do everything we can to help you!

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