How to associate an object to an attendee

Associate a wristband, a card or any other object with an order.

Julie Lebel avatar
Written by Julie Lebel
Updated over a week ago

For your event, you have chosen a pass in the form of an object with a unique identifier. It’s highly likely that some attendees will come to your event site to pick up their object.

Please note that the team no longer mails passes 10 business days prior to your event. Therefore, we suggest you use an e-ticket redeemable for an object at your event site for the final days of the sale. To do so, you will have to associate the object you give them with their order.There are three ways to associate an object with a command.

You can associate an object using’s validation app or the management tool.

Object Association Using the App

Directly in the event

  1. To associate an object in the application, first select your event.

  2. Validate the participant's pass as usual using the camera, laser or NFC. You can always use manual entry if the other methods do not work.

    Validate via the Attendee List by selecting the List tab. Find the participant by searching their first name or last name in the search bar. Click on their name to open the Attendee Details where you will see the symbol and word Object on which you need to click.

  3. If the ticket is valid and no object has yet been associated, a window will appear asking if you want to associate an object. Click Yes.

  4. Take the object you want to associate and read it with your device. The Laser/NFC tab will open automatically, but you can use the camera and manual input. Be careful to associate the right object depending on rates!

  5. That's it! Purchased activities are now programmed on the object!

Through the Object Association Module

  1. Connect to the application.

  2. In the menu, select the Object Association option.

  3. In the Options section of this module, you can decide if

    • You want to validate the object at the same time as the association. Ex. If you are at the entrance of your event and the customers receiving their object (bracelet, card, badge, etc.) go directly to the event.

    • Or if you only want to make the association. Ex. If you sell an object several hours or days before your event starts.

  4. Validate the pass according to your preferred method. If it has already been associated with an object, the app will let you know. The top menu will help you see which step your are at.

  5. Associate the object with the pass according to the mode of your choice.

Object Association via the Events Manager

  1. In the Events Manager, go to Orders and then Archives.

  2. Find the order to which you want to associate an object. You can search by several criteria such as email, event and order number by selecting the More options button. Once the information is entered, click on Search.

  3. At the bottom of the page, under the Tickets section, find the rate for which you want to associate an object (if the order has more than one ticket) and click under the code number on (No object code).

  4. A window will open. Manually enter the number of the object or use your USB scanner to save time. (Only some USB scanner work with the platform, consult your designated Account Manager before proceeding with the purchase of merchandise).

To learn more about objects and how to associate them, don't hesitate to contact us!

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