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How do I create access by zone?
How do I create access by zone?

Management tool for the access by zone

Julie Lebel avatar
Written by Julie Lebel
Updated over a week ago


  1. First, in the My Events module, create your event(s) involving access by zone that you want to configure. If you need help, please refer to the following article:

  2. Ensure all your rates are set up properly within your event(s). Refer to the following article if you need help:


  1. In the left-hand menu of the management tool, open the Access by Zone module at the bottom of the Events section. If you don't see this module, please write to your event advisor to get access.

Click on the Create Manifest button at the top right of the page.

  1. If you have access to more than one organization, select the one where you created your event(s).

  1. Clearly name your manifest using the Manifest Name field. With a clear name, it will be easier to find your way around later if you create several separate manifests for the same organization.

  1. Determine the time zone in which your manifest will take place using the drop-down menu. This field is handy for an event outside your organization's time zone.

  1. Create the number of sites you need in your manifest, naming them clearly. Click on the small red + at the bottom right to add more than one site to a manifest.

  1. When satisfied with the information entered on the page, click the Save button. This action will create your manifest page, and you will get a confirmation in a yellow banner at the top of the page.

In the Manifest section, check that all the information entered is correct. Click the edit button to correct it if necessary.


  1. Next, in the Sites section, you will find a list of all the sites you created previously. For each, click the Edit button for the site you wish to configure.


  1. On the page of each of your sites to be modified, click the Add a zone button.

  1. Name your new zone, indicate its capacity and add the time slot(s) during which the zone will be accessible. To add more than one time slot, click on the small red + at the bottom right.

  1. Click the Save button when everything is completed. The page for your zone will be created, and you will get a confirmation in a yellow banner at the top of the page.


  1. Next, click on the Add Gate button.

Name your new gate and indicate its origin.

If the origin is to be an adjacent zone, create the zone before linking it with the gate's origin.
If it is an exit gate, click the arrows to reverse the origin and destination of the gate.

  1. Click the Save button, then add the number of additional gates required for the configured zone.

  2. Review the Time Slots section and adjust as needed by clicking the Edit button.


  1. Click on the Associate Rate button in the bottom section, Events and Rates.

  1. Select the event you want to associate with the zone.

  1. Check the rate(s) for which you wish to grant access to the selected zone.

  1. Check the time slots when the selected rate(s) can access the selected zone.

  1. Determine whether you want to check the Validate zone of origin field (recommended).
    This option is probably the most important for your event’s access control to work properly. Once activated, the system will validate that the participant was in the zone of origin before passing through a gate.

    For example, if gate 12 is used to move from zone A to zone B, the system will ensure that the last zone the participant visited was zone A before letting them into zone B. If this is not the case, it may mean that the pass is compromised and used by more than one person.

    If you use this option, it is therefore essential that you never let a participant leave a zone without validating their pass and keeping track of their movements.

    In some cases, for volunteers or artists, it is better to disable this option since their travel is less likely to be 100% validated.

  2. If you don't want to have to validate all passes at the end of a time slot, such as at the end of a busy evening, check the box Mark participants as “out” at the end of time slots (recommended). Once this is done, the tickets will be automatically validated as having left the zone without having to use the validation app in exit mode.

This will make it easy to validate a participant's pass with a multi-day ticket.

  1. Click on the Save button, and you will be redirected to the page for your zone.

  2. You can associate as many events and rates as you wish for the configured zone if necessary. When you are finished, click on the Back button at the bottom left.

  3. Back on the site page, add the number of zones needed for your event and follow the same steps as when setting up your first zone.

  4. Click the Back button on the site page again to return to the main page of your manifest.

  5. Review your manifest information, and you're done!

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