There are five different ways to validate a pass. Each user will be able to choose the best validation method for their type of event.
By default, when clicking on Validate Passes, the optical mode will be activated.
When using the camera to validate e-tickets on a phone screen, make sure to protect the screen against too much sunlight or bright light.
We recommend increasing your screen's brightness for optimal validation. When you use the app for the first time, you will need to allow access to the camera.
The laser is one of the most efficient ways to validate a large number of tickets.
For optimal use, press NFC/Laser located under the title of your event. Hold the validation device approximately 5 to 6 inches (12 cm) away from the pass, press the validation button and aim at the QR code until you hear a beep. Repeat this action each time you want to validate a pass.
Note: To use this option, your validation device must be equipped with a laser scanner. Not all types of lasers work with our app. Please contact our team for more details.
If your event uses passes with RFID chips in them, NFC will be the way to validate them. Most latest generation phones and validating devices can read NFC. Simple "tap" the RFID pass on the back of the device to read it.
Note : Please makes sure the option is turned on in your device's settings before your event.
If you are experiencing trouble validating a ticket, or if the barcode/QR code is damaged or non-existent, you can manually enter the pass numbers.
Don't forget to press Validate.
Validate your participants' ticket by searching their first or last name, or with their company. Simply swipe the participant’s name from left to right to validate their entry.
Indicates that the ticket holder may enter. A green rectangle appears on the screen with the pass number and the name of the validated rate.
Indicates that the pass is not valid for the event. A red rectangle appears on the screen with the ticket number. It indicates that the code cannot be found.
Invalid pass (pass already validated)
Means that the pass has already been validated. Inside the red rectangle, the time of the previous validation is shown.
This can happen if there is a delay before the validation message appears. Some scanners tend to revalidate the ticket, thinking there was an error. In this case, the following text will appear: “Pass validated a few seconds ago.”
This mode enables you to validate the exit of a participant. By doing so, the ticket can be validated again upon re-entrance to the event. Event Planners use this option when it is important to know the attendees' comings and goings and to make sure to respect the room's capacity.
To activate the Exit Mode, click on Options at the bottom right of the application and toggle the Exit mode button. You will need to toggle it back to continue tickets validation in entry mode.
Take note! You will need to disable it to continue validating passes in entry mode.
When you are in exit mode, a red band appears at the bottom of the validation screen.
In Options, you will find the Exit mode toggle, the Rate(s) section in which you can decide which rates you want to validate on your device, and Attendee listsection where you can decide if you want to show the attendee's organization and to keep the name of the attendee on your list once they have been validated.
This section allows you to see all tickets validated on your device.
For optimal use, the validation device must be connected to the internet. If you have several devices to be used at once, make sure that your Wi-Fi signal is strong enough.
You are now ready to validate tickets for your event!
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