This article is intended for organizers having an event in both a physical location and virtually.
The same event on thepointofsale.com cannot be both physical and virtual. If your event is hybrid, you will need to create two separate events in the event manager.
Here are our recommendations:
Add in brackets or parenthesis the words Virtual and Onsite in the title of your event. You want to avoid as much as possible misunderstandings with your customers and refunds if possible;
Create an event group in order to group your two events under the same url and share this url rather than those of the physical or virtual event;
Add in the event group description a brief explanation of your two events to leave no stone unturned for your customers!