Because of the recently announced governmental measures, several organizations will need to reduce their venue capacity by 50% and apply a social distancing rule.

Please find below the procedure to clean up your orders:

1. Modify your event's status as offline via the Publication tab under the Online Launch section.

2. Create a new event, including a seating plan with social distancing.

If you do not know how to proceed, please check these articles below:

3. Publish your event online in private mode.

If you do not know how to proceed, please check the article below:

4. Within the Archives module, determine the orders which need to be cancelled. Then, cancel them and send an Excel sheet to your event advisor. The latter will proceed with the reimbursements afterwards.

Please ensure that the Excel sheet provided includes all the following info:

  • Order number

  • First name

  • Last name

  • Email

  • Are you reimbursing the box office fees? (This fee will be charged to the organizer afterwards)

  • Are you refunding the organizer's fee?

If you do not know how to proceed, please check the article below:

5. Within the Archives module, transfer the tickets from the old event to the new one.

If you do not know how to proceed, please check the article below:

6. Once the exchanges are completed, send back the electronic tickets to your buyers.

If you do not know how to proceed, please check the article below:


For any other questions, please contact your event advisor or write to organizers@thepointofsale.com, and we will get back to you as soon as possible.

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