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Festivals - Best Practices
Festivals - Best Practices

Festival, Wristbands, Box Office, Stripe POS Terminal, Material Location, Cart Integration

Geneviève Bélanger avatar
Written by Geneviève Bélanger
Updated over a week ago

This simplified guide gathers all the best practices for ensuring the smooth running of your festival and ticket sales.

It’s a practical aide-memoire to consult before and during your event.

Discover all our complementary products first!

Before Your Ticket Sales Go Live

  • Contact your event advisor if you:
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    • Consider using object passes for some of your rates, such as wristbands, cards, etc.
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    • Plan to sell bundles and/or passports, whether fixed or à la carte;
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    • Would like to apply the white label option to our products;
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    • Wish to automate the sale of several presales and sales rates, e.g. tiered rates;
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  • Facilitate on-site validation and simplify the purchase of tickets by creating a single event and including all your rates and days;
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    If you still prefer to create multiple events, group them under a single link by creating an event group;
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  • Fill in your refund and exchange policies and all the fields in your event's tabs.
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    Provide as much information as possible in the Details tab;
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  • Integrate ticket sales on your website;
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  • Customize the purchase form: create your custom questions or choose from the default list the required questions to ask the participants;
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  • Check the end date of your online sale.
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    Modify the time if you want to sell tickets on-site with our box office during the event;
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  • Create different user accounts for your validation clerks and cashiers;
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  • Train your team on our management tool and our external box office;
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  • Rent our ticketing equipment, such as validation scanners, ticket printers, Wi-Fi hotspots, Stripe payment terminals and computers.
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  • Request the presence of Thepointofsale.com supervisor on-site.
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  • Plan for a network technician to be on-site during your event to ensure optimal, continuous operation of the Wi-Fi network (service not provided by Thepointofsale.com).

During Your Event

  • Use our box office to sell your tickets.
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  • Ensure you have stable, powerful Wi-Fi near the box office and site entrances.
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  • Use our equipment, such as validation scanners, ticket printers, Wi-Fi hotspots, Stripe payment terminals, and on-site computers, to keep your events running smoothly.
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  • Use zone validation to facilitate access management.
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  • Assign a workstation to the ticketing manager to handle customer service and special cases.

Case Studies

Consult the case studies below to see examples of concrete results our customers have achieved by using our products and services:

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