FAQ Ticket Purchases

All you Need to Know About the Ticket Purchase Process

28 articles in this collection
Written by Geneviève Têtu, Geneviève Bélanger, and Stéphanie Dufour

Q: Is it Possible for my Name to Be Added to a Waiting List, in case Tickets Become Available?

Written by Stéphanie Dufour
Updated over a week ago

Electronic Ticket

How Can I Print my Electronic Ticket?

Print button, e-ticket, printing an e-ticket within the default browser in your computer

Written by Geneviève Bélanger
Updated over a week ago

Order Modification

Q : How to Find My Transaction Number (Order Number) ?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Change the Delivery Method Used for My Tickets?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Change the Name on My Order?

I will not be the one attending the event, it's a gift, etc.

Written by Stéphanie Dufour
Updated over a week ago

Q : How to Claim a Refund ?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Change My Ticket for Another Date?

Written by Stéphanie Dufour
Updated over a week ago

Virtual Events

Problems DURING the Live Virtual Events: What to Do?

Find solutions for problems that may occur during a live virtual event. (broadcast, live stream)

Written by Geneviève Bélanger
Updated over a week ago

Problems BEFORE the Live Virtual Events: What to Do?

Find solutions for problems that may occur before the beginning of a live virtual event. (broadcast, live stream)

Written by Geneviève Bélanger
Updated over a week ago

Q. Which Devices Are Compatible with Watching Live Virtual Events & How to Use?

All about the devices compatible with our live virtual events (broadcast, live stream), and how to connect them to the video platform.

Written by Geneviève Bélanger
Updated over a week ago

How Do Virtual Events Work? (Streaming)

Answers to your questions related to live broadcast, live stream, virtual events.

Written by Geneviève Bélanger
Updated over a week ago

How to Create a Gravatar

Create an avatar for the chat area associated to your email

Written by Geneviève Têtu
Updated over a week ago

Waiting Line

How Does the Waiting Line Work?

Online purchase of passes with a waiting line, questions & answers, preferred actions and actions to avoid.

Written by Geneviève Bélanger
Updated over a week ago

Waiting Line: Q&A

Written by Geneviève Bélanger
Updated over a week ago

Waiting Line: Preferred Actions

Written by Geneviève Bélanger
Updated over a week ago

Waiting Line: Actions to Avoid

Written by Geneviève Bélanger
Updated over a week ago

Delivery

Q: How Long Will it Take for Me to Receive My Tickets By Mail?

Written by Stéphanie Dufour
Updated over a week ago

Q: I Want the Delivery Address to Be Different from the Billing Address. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

Payment

Q: What Payment Methods Do You Accept?

Written by Stéphanie Dufour
Updated over a week ago

Q: Are Tickets Refundable?

I can no longer go, my friend already bought tickets, I am sick...

Written by Stéphanie Dufour
Updated over a week ago

Q: An Error Message Says My Address Does Not Match the Billing Address of my Credit Card. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

I use a credit card from another country and my transaction isn't working, what should I do?

Written by Stéphanie Dufour
Updated over a week ago

Q: If the Tickets Are Intended as a Gift, Do I Need to Provide the Recipient's Name and Address?

Written by Stéphanie Dufour
Updated over a week ago

Q: My Purchase Has Not Been Completed. The Page Is Loading, but I Haven't Received a Confirmation. What Should I Do?

Written by Stéphanie Dufour
Updated over a week ago

Q: Can I Use Someone Else's Credit Card to Make a Purchase?

Written by Stéphanie Dufour
Updated over a week ago

On site

Q: Can Another Person Claim the Tickets at the Door?

Written by Stéphanie Dufour
Updated over a week ago

Q: Will There Be Tickets for Sale at the Door?

Written by Stéphanie Dufour
Updated over a week ago

Other services

Hotel and Parking Reservations

Written by Stéphanie Dufour
Updated over a week ago