Go to Lepointdevente.com
English
Français
All Collections
FAQ Ticket Purchases
FAQ Ticket Purchases
All you Need to Know About the Ticket Purchase Process
+1
29 articles in this collection
Written by
Geneviève Têtu,
Julie Lebel,
Geneviève Bélanger
and 1 other
Q: Is it Possible for my Name to Be Added to a Waiting List, in case Tickets Become Available?
Written by
Stéphanie Dufour
Updated over a week ago
Electronic Ticket
How Can I Print my Electronic Ticket?
Print button, e-ticket, printing an e-ticket within the default browser in your computer
Written by
Geneviève Bélanger
Updated over a week ago
What information is displayed on the electronic ticket?
E-ticket, required and optional information, buttons, add to calendar, download, add to wallet, transfer.
Written by
Julie Lebel
Updated over a week ago
Order Modification
Q : How to Find My Transaction Number (Order Number) ?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Can I Change the Delivery Method Used for My Tickets?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Can I Change the Name on My Order?
I will not be the one attending the event, it's a gift, etc.
Written by
Stéphanie Dufour
Updated over a week ago
Q : How to Claim a Refund ?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Can I Change My Ticket for Another Date?
Written by
Stéphanie Dufour
Updated over a week ago
Virtual Events
Problems DURING the Live Virtual Events: What to Do?
Find solutions for problems that may occur during a live virtual event. (broadcast, live stream)
Written by
Geneviève Bélanger
Updated over a week ago
Problems BEFORE the Live Virtual Events: What to Do?
Find solutions for problems that may occur before the beginning of a live virtual event. (broadcast, live stream)
Written by
Geneviève Bélanger
Updated over a week ago
Q. Which Devices Are Compatible with Watching Live Virtual Events & How to Use?
All about the devices compatible with our live virtual events (broadcast, live stream), and how to connect them to the video platform.
Written by
Geneviève Bélanger
Updated over a week ago
How Do Virtual Events Work? (Streaming)
Answers to your questions related to live broadcast, live stream, virtual events.
Written by
Geneviève Bélanger
Updated over a week ago
How to Create a Gravatar
Create an avatar for the chat area associated to your email
Written by
Geneviève Têtu
Updated over a week ago
Waiting Line
How Does the Waiting Line Work?
Online purchase of passes with a waiting line, questions & answers, preferred actions and actions to avoid.
Written by
Geneviève Bélanger
Updated over a week ago
Waiting Line: Q&A
Written by
Geneviève Bélanger
Updated over a week ago
Waiting Line: Preferred Actions
Written by
Geneviève Bélanger
Updated over a week ago
Waiting Line: Actions to Avoid
Written by
Geneviève Bélanger
Updated over a week ago
Delivery
Q: How Long Will it Take for Me to Receive My Tickets By Mail?
Written by
Stéphanie Dufour
Updated over a week ago
Q: I Want the Delivery Address to Be Different from the Billing Address. What Should I Do?
Written by
Stéphanie Dufour
Updated over a week ago
Payment
Q: What Payment Methods Do You Accept?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Are Tickets Refundable?
I can no longer go, my friend already bought tickets, I am sick...
Written by
Stéphanie Dufour
Updated over a week ago
Q: An Error Message Says My Address Does Not Match the Billing Address of my Credit Card. What Should I Do?
Written by
Stéphanie Dufour
Updated over a week ago
I use a credit card from another country and my transaction isn't working, what should I do?
Written by
Stéphanie Dufour
Updated over a week ago
Q: If the Tickets Are Intended as a Gift, Do I Need to Provide the Recipient's Name and Address?
Written by
Stéphanie Dufour
Updated over a week ago
Q: My Purchase Has Not Been Completed. The Page Is Loading, but I Haven't Received a Confirmation. What Should I Do?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Can I Use Someone Else's Credit Card to Make a Purchase?
Written by
Stéphanie Dufour
Updated over a week ago
On site
Q: Can Another Person Claim the Tickets at the Door?
Written by
Stéphanie Dufour
Updated over a week ago
Q: Will There Be Tickets for Sale at the Door?
Written by
Stéphanie Dufour
Updated over a week ago
Other services
Hotel and Parking Reservations
Written by
Stéphanie Dufour
Updated over a week ago